ANSWERS TO YOUR QUESTIONS

Shipping & Delivery

WHAT SHIPPING METHODS ARE AVAILABLE?
We offer the following shipping methods: 
  • Hand-delivery within the City of Chicago and Chicago Suburbs (must be within a 25 mile radius of 60642). 
  • UPS or USPS ground, priority or next-day shipping. 
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Orders take 2 business days to process and are shipped no later than the third business day.  If there is a birthday or event date you'd like us to meet, please email info@lovesugarandgrace.com to ensure which shipping method would work best for you. 

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
Credit card, paypal, and Apple pay.
IS BUYING ON-LINE SAFE?
Yes.  We use the Shopify platform for all payments.   Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.  That’s hard to beat.  It has the highest standards in the world on payment processing.

Orders and Returns

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?
Email info@lovesugarandgrace with your name and order number. 
HOW CAN I CANCEL OR CHANGE MY ORDER?
Once an order is placed, it cannot be canceled. If any changes need to be made, email info@lovesugarandgrace.com immediately and we will try to accommodate your order as best as we can.  
HOW DO I TRACK MY ORDER?
Upon shipment, you will receive an email with your tracking information. 
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